Guest Guidance

Enjoy a safe visit

Welcome to Marwell Zoo!

We’re committed to doing everything we can so you can enjoy a great day at the zoo and now government guidance has changed, we still need your help to keep everyone safe.

We’ve put together this guest guidance and FAQs detailing everything you need to know ahead of your visit.

BOOK ONLINE

All bookings are available online.

Book your timed entry online

We are limiting numbers each day to ensure guests can keep a safe distance, so you’ll need to book ALL guests online before you arrive, including members, under threes and carers. Tickets will be released seven days ahead only.

You will need to choose a session time for your visit, 10am – 3pm or 10.30am – 3.30pm. Please do not arrive any earlier than your timeslot to avoid overcrowding on entry. Please make sure you book the correct time, date, number of guests before you book as tickets are strictly non-refundable and non-transferrable to another date. We are unable to admit guests who have not pre-booked a ticket prior to arrival. Each ticket must also be valid for the correct time slot and date of visit.

Weather

Please remember we are an outdoor attraction, and our indoor areas are limited. Don’t forget to check the forecast before you book and make sure you dress for the weather.

Sorry no cash

All payments are by card only and we’d really appreciate you using contactless (£45 limit) wherever you can.

NHS Test and Trace

We advise guests to scan the QR codes at admissions and other buildings.

Help protect yourself and others

Face coverings will be mandatory in shops from Tuesday 30 November (exceptions still apply). This applies to our gift shop.

Help protect yourself and others, we respectfully ask you to consider wearing a face covering in all our indoor areas. Please keep your distance from other guests and keep a close eye on your little monkeys at all times. You’ll see there are plenty of hand sanitising and hand washing stations around the park so please make use of them. You’ll see us cleaning a lot more but please help us by avoiding touching fences, windows, signs and exhibits.

Please see our pre-visit FAQs for full information on the facilities and events that we’re unable to run at this time.

Keep moving

Please don’t stay too long at one enclosure so everyone can see the animals – we don’t want to encourage crowding. Keep left on the wider paths and follow the one-way routes on narrow paths and through some animal buildings.

Adventure Playgrounds

Our playgrounds are open however please follow the guidance on the signage.

Walking safari

We encourage guests to imagine Marwell as a walking safari. With 140 acres of beautiful parkland to explore, take your time to stroll around with a patient and watchful eye. If animals are not immediately visible, they could be resting in their den or under a shady tree so make time to pop back later. It will be worth the wait!

Eat and drink

Café Graze, the Coffee Shop and our outdoor catering outlets are open for takeaway service, and you’ll be able to dine in at Café Graze and the Coffee Shop. Please see the FAQs for more information.

Gift Shop

Our gift shop is open! We respectfully ask guests to consider wearing a face covering.

Our valued members

We are always extremely grateful for the support we receive from our members and this is now more vital than ever. Please see our detailed FAQs for the latest changes.

Our valued members can now pre-book online to visit us the same afternoon. To thank our members for their unwavering support, we will be carefully monitoring ticket numbers at the zoo and releasing a limited number of places each day exclusively to our membership holders. Tickets are available to book online at around 1pm each day valid for a same afternoon visit anytime from 2pm until 5pm, with last entry at 4pm.

Ask us

If you have any queries, our team are, as always, delighted to help. We will always treat our guests with courtesy and in return we ask you are patient and respectful of our team and other guests at all times. As a family attraction, we have a policy of zero tolerance against abusive behaviour.

Support us

Marwell Zoo is a charity and we need you now more than ever. After our unprecedented closures and significantly reduced guest numbers as part of our safety measures, we are facing our toughest challenge to date and our road to recovery will be long.

When you book, please choose to make a 10 per cent donation and tick the Gift Aid box as this means we are able to reclaim tax from the Government on the full ticket price– that’s an extra 25 per cent to help us secure the future of wildlife for generations to come at no extra cost to you. Without your support, we cannot claim back any tax at all.

We’re also still accepting donations to our JustGiving fundraiser. Every penny adds up and so does our gratitude, so thank you for your loyal support.

 

Guest Guidance

FAQs

Ticket prices 2021

Complying with Government Guidance

Guest Risk Assessment