Coronavirus: we are temporarily closed

**UPDATED 27 March 2020 **

Following government advice regarding Coronavirus we have taken the necessary decision to temporarily close Marwell Zoo, until further notice.

We fully support the government’s latest measures to reduce the spread of COVID-19 by limiting social contact, and whilst we have 140-acres of open space to enjoy, we feel this is the only and correct course of action in order to limit social interaction in line with the clear recommendations laid out by the Prime Minister.

We know this will be disappointing news, particularly to those who have planned a visit, but as a responsible tourist attraction and conservation charity, we believe that a temporary closure is in the best interests of the health, safety and wellbeing of all of our guests, staff and volunteers.

What happens now?

We would like to reassure you that the health and welfare of our animals in our care will not be compromised by this decision. Our doors will be closed to the public, however a team of committed and experienced keepers, vets and staff will remain on duty at Marwell Zoo, maintaining the same great levels of welfare the animals enjoy throughout the year. 

In line with government advice to minimise the numbers of staff on-site, we are focusing all our attentions and on-site staffing towards essential animal welfare only. As a result, until we have further information on re-opening, we regret that we will be unable to respond to general queries (by email, letter, phone or via social media). We are sorry we cannot respond, but we thank you for bearing with us at this difficult time.

Information for Members

We are always humbled by the support we receive from our members and this is now vital more than ever. As you can’t visit us at the moment, all annual memberships have been temporarily suspended as of Monday 16 March 2020. Once we reopen the zoo, any lost time you had left will be added to your memberships. Alternatively, if you would like to donate this “time” to the zoo, instead of an extension, we would be extremely grateful, and it will support the ongoing care of our animals. For more information, we have updated our Members Corner here.  Once, again, thank you for all your support – you mean the world to us!

Information for Guests

All tickets dated from 17 March 2020 onwards will automatically be extended until the 31 December 2020. There is no additional charge for this ticket upgrade and you don’t need to contact us to make this change.

Information for animal experiences, photo days, sunset safaris and corporate events

All bookings are held and postponed at this time. Once we have a re-opening date, we will be in touch with every guest to re-book their experiences/event, in the order in which they booked.

Help us during this difficult time

As a charity, the zoo relies on day ticket, membership, retail and catering sales; things we are no longer receiving; in order to operate. Nevertheless, the care and welfare of our animals as our top priority and we continue to provide the daily care each and every animal needs by a team of dedicated keepers, vets, scientists, maintenance workers and landscapers.

You can help us through these difficult times. Your generosity will ensure we can go the extra mile caring for our animals. For more info and to donate, click here.

How to keep in touch with the zoo

If you still want to see some of our amazing animals, then please check out our live webcams. Our live feeds allow you to watch our giraffes, penguins, black and white ruffed lemurs and flamingos – all from the comfort of your sofa!

Remember to check out our social channels (Facebook, Instagram and Twitter) for daily updates and all the latest info from the zoo. We will do our utmost to bring you positive news and posts to make you smile throughout this difficult time.

Learning resources and activity packs

We offer free downloadable education resources and activity sheets available from the ‘Education’ section of our website. Click on the ‘FREE RESOURCES’ tab.

All our printable support materials are linked to the national curriculum and are specifically designed for a variety of ages. You can choose from a selection of engaging learning activities for all key stages (from EYFS to A-Level). Whether you want to learn more about our amazing animals, their adaptations or conservation - we have it all!

Need extra support? Check out the SEN resources which have been specifically created to support those with Special Educational Needs.


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