Health & Safety
The Health and Safety of our visitors is one of our main priorities
As such, all children up to and including the age of 16 must be accompanied by an adult at all times. To support this, we allow the following which is eligible for schools, colleges, pre-schools and nurseries:
- One free adult with every three students (for pupils who are 3+).
- Free carers/helpers for all students with special educational needs (for pupils who are 3+).
- Additional adults: These are charged at the same entry rate as the pupils.
First aid
For first aid or emergency assistance please call 01962 770583, use one of our free emergency telephones located at the playgrounds or speak to a member of staff. Our mobile first aiders have a defibrillator (AED) and there’s also one in our gift shop, where we have a first aid room too.
Downloads for your Trip
You are welcome to use our Risk Assessment Guidelines and other documents to aid you in preparing for your visit:
Zoo Visit – Risk Assessment Guidelines 2025
Risk Assessment Guidelines for Sessions in the Science and Learning Hub Centre
Marwell Wildlife – Public Liability 2025
Health and Safety Policy Statement
Zoo Licence