Terms & Conditions
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Terms & Conditions
Marwell Zoo offers Advance and Standard tickets. Advance tickets can be purchased online up until the day before your visit. Standard tickets can be purchased online or on the gate on the day of your visit.
Tickets purchased are valid for the date you specify you would like to visit. Please check our operating hours for opening times. Children under the age of three go FREE. Children up to and including the age of 16 must be accompanied by an adult at all times. Once payment has been confirmed, tickets booked online are reserved for collection at the park when you bring your confirmation number with you. Proof of age and/or disability will be required upon entry for student, senior and disabled guests. One helper is admitted free for every paying guest with a disability.
Marwell operates a policy of no refunds or exchanges for tickets bought at admissions, booked online or by telephone. Tickets are valid only for the date they are booked and cannot be transferred to another date. We cannot refund tickets for the reason of adverse weather conditions. Credit/debit card transactions are made on a separate secure server, with full encryption of all credit card data. Your credit card details and personal information will not be shared with any other company or organisation. Use of the ticket implies agreement with our park guidelines. The ticket remains the property of Marwell and is not for re-sale, is non-refundable and non-transferable. The management reserves the right to refuse admission to any ticket holder and, in the interest of the public and for safety reasons, we also reserve the right to request guests to leave the park at any time.
Please note: Our animal enclosures are designed with animal welfare in mind to give them as varied an environment as we can. It is recommended that if at first you cannot see a particular animal, that you carry on with your visit and return again later in the day when the animal may have moved closer. This is why we recommend guests remain for at least 4 hours in the Park. Get the most from your day with our Top Tips.
For Glow Marwell T&Cs please visit our Glow Marwell page.
Gift tickets are valid for 12 months from the day of issue, and enable the visitor to visit once throughout that period. They are valid for park entry only. Children aged 2 and undergo FREE and do not need a ticket. Children up to and including the age of 16 must be accompanied by an adult. We do not sell concession gift tickets.
When your payment has been confirmed your tickets will be sent to the email address on the booking form. For multiple purchases a separate booking is required for each gift as the ticket is for the number of people on the confirmed ticket to visit all together on the day chosen. It is the responsibility of the purchaser to ensure that the information supplied to us is accurate prior to making a purchase. We are only responsible for issuing gift tickets in accordance with the information you provide. The gift ticket remains the property of Marwell Wildlife and is not for re-sale, is non-refundable and non-extendable. After tickets have been delivered and received by the recipient, it is beyond our control and responsibility, and we’re unable to issue replacement tickets should they be misplaced.
Use of the ticket implies agreement with our park guidelines. The management reserves the right to refuse admission to any ticket holder and, in the interest of the public and for safety reasons, we also reserve the right to request guests to leave the park at any time.
Please note: Our animal enclosures are designed with animal welfare in mind to give them as varied an environment as we can. It is recommended that if at first you cannot see a particular animal, that you carry on with your visit and return again later in the day when the animal may have moved closer. This is why we recommend guests remain for at least 4 hours in the Park. Get the most from your day with our Top Tips.
Special zoo entry price is only valid for bus passengers with a valid physical bus ticket for the Bluestar Z00 or Stagecoach 69 services on the date of the visit.
The offer is not valid for pre-booked tickets, tickets will need to be purchased at the admissions gate on the day of your visit.
Tickets are only valid for the date of your visit.
The ticket rates are £20 for an adult or £23 including donation, £16 for a child or £19 including donation and £10 for a senior/student or £13 including donation. This equates to a minimum £6 saving from Marwell’s online ticket price.
This offer can only be redeemed once per ticket.
A maximum of 5 Bus Rate tickets can be purchased on presentation of a physical bus ticket.
Zoo Bus Rate tickets are eligible for upgrade to Annual Membership. T&Cs apply.
Cannot be used in conjunction with any other offer.
Marwell Wildlife reserve the right to remove this offer at any time.
Only original bus tickets will be accepted. Photocopies will not be accepted.
Day ticket terms & conditions apply to this offer.
Once purchased adoptions are non-refundable or transferable. Please allow up to 14 working days for adoptions to be processed and dispatched. Delivery of the animal adoption pack is by Royal Mail, and Marwell Wildlife cannot be held liable for any delivery delays following dispatch.
Adoption packs will be posted to the purchaser’s billing address. If you’d like the pack sent elsewhere, please contact us as soon as possible after purchasing the adoption. Give us a call on 01962 777988 or email us at adoptions@marwell.org.uk.
Adoption recognition boards are usually updated at the end of each calendar month so please allow up to 4 weeks for your name to be displayed outside your adopted animals home. Each adoption package includes the benefits as stated on the adoptions web page. Marwell Wildlife reserves the right to change these benefits at any time and without prior notice.
Adoption tickets have no monetary value and cannot be redeemed against any other product. Adoption complimentary entry tickets must be used under the standard terms and conditions of park entry. They cannot be used to gain entry in to special events. Please note that complimentary admission tickets given as part of the adoption packages are for single day entry to the park within a period of 12 months; please check your ticket for the expiry date. Expiry dates on complimentary entry tickets and gift shop vouchers are not extendable. If lost complimentary entry tickets or gift shop vouchers will not be replaced. Complimentary entry to the park to see a species which is the subject of an animal adoption does not guarantee that any particular species or animal will be on public display at that time.
Adoptions within the standard and premium packages adopt an animal species rather than an individual animal unless specifically named in a promotion.
We may from time to time offer special packages for a limited period. Special adoptions will revert to the species after the first 12-month period. In the event that the adopted animal or species is no longer at kept at Marwell Wildlife, we will notify the adopter and they will be able to transfer their adoption to another animal. Unfortunately a refund cannot be offered in such circumstances.
Marwell Wildlife reserves the right to refuse applications from individuals or groups should it suspect that there would or could be a conflict of interest with its mission and status as a registered charity should the animal adoption go ahead.
Unless an occasion date is selected an animal adoption runs for a period of 12 months from the date of purchase.
Marwell Wildlife is a registered charity; all money raised through animal adoptions goes directly towards helping care for the animals at the zoo.
Complimentary tickets are only valid until the date stated on the ticket. These tickets are non-extendable and have no monetary value. Complimentary tickets are valid for Marwell Zoo standard day entry only and are not valid for special events.
Complimentary tickets are not valid for re-sale. Children under the age of 17 must be accompanied by an adult.
Marwell Wildlife reserves the right to cancel complimentary tickets at any time.
Group tickets are non-refundable, non-transferable and non-extendable. We are unable to offer refunds or ticket transfers for guests who do not attend on the day of your visit.
Children aged two and under, go free and are not included in the minimum 20 guests needed for group rate.
We will admit one free carer for a guest with accessibility needs. Free carers are not included in the count for group rate numbers. Please show supporting documentation at the admissions gate on the day of your visit.
Group rate tickets are available to purchase online only and are not available to buy at the admissions gate.
Group bookings are not valid for special events such as Glow Marwell.
The entire group must enter through admissions together, separate entries are not permitted.
Vouchers are only valid on the date shown on the voucher.
Valid up to the value of £10. Must be used in one transaction. No change will be given.
No cash replacement value.
Membership discount cannot be used with the voucher.
For use at Café Graze only.
If you have purchased your ticket from a ticket re-seller company e.g. Kids Pass. Your ticket falls under Agent ticket, so Agent terms and conditions apply. Agent tickets are valid for 12 months from the date of purchase, tickets are non-refundable, non-transferable and non-extendable. Tickets are valid for general zoo entry only and not valid for special pre-booked events. Marwell are unable to give agent rate discount at the admissions gate.
Tickets must be paid for before physical tickets or digital codes will be sent. Digital agent codes can only be redeemed once, if your code shows as invalid at the admissions gate, please reach out to the company you purchased your tickets from.
Marwell Wildlife are unable to issue agent tickets directly to the guest and agent rate cannot be given at the admissions gate.
Agent tickets cannot be upgraded to Membership.
Children aged 16 and under must be accompanied and supervised by an adult at all times. Park Guidelines apply; these must be read and adhered to. Marwell Wildlife reserves the right to make any changes to Terms and Conditions.
We’re pleased to offer one free child ticket (aged 3 – 16) with every full paying adult for DOWTK VIP Pass members. These tickets are available to purchase directly from the Day Out With The Kids VIP Members website only.
This offer is valid for Marwell Zoo day ticket visits until 18th July 2025.
There are a limited number of DOWTK tickets available each day. If a date is not available, these tickets have sold out for that date.
Tickets purchased are valid only for the date you specify you would like to visit. Please check our operating hours for opening times.
Only DOWTK VIP Pass members are permitted to access the booking page to make a booking.
Upon arrival you must also show proof of an active DOWTK VIP Pass by presenting your ‘My Account’ page alongside a valid ID matching the account holder’s name. Failure to do so will void your discount and full priced tickets will need to be purchased to enter.
Tickets cannot be used in conjunction with other ticket offers or discounts.
Children under the age of three go free but must have a pre-booked ticket to access the zoo.
Children up to and including the age of 16 must be accompanied by an adult at all times.
One free carer will be admitted with one paying guest with accessibility needs. Both the carer and guest must have a prebooked ticket to enter the zoo.
Marwell operates a policy of no refunds or exchanges for any tickets purchased.
Tickets are valid only for the date they are booked and cannot be transferred to another date.
DOWTK tickets are eligible for upgrade to Annual Membership. T&Cs apply.
Specific criteria applies to applications and we recommend you read this before applying. If your application is unsuccessful, no refunds will be given for postage. If we have not contacted you within 28 days then your application has, unfortunately not been successful on this occasion. We would like to respond to every request we receive but must use our limited resources carefully. We hope you understand our policy on this matter.
Winning tickets are non-extendable, non-transferable, and have no monetary value.
Marwell Wildlife will take all legal measures to protect its intellectual property rights and assets from exploitation for financial gain, by individuals or business entities.
Any photographs and/or video or other image recordings which you take whilst on the Zoo premises (images) are deemed to be for personal domestic use only. Filming and/or photography for public broadcast, commercial purposes, training or student projects are strictly prohibited without the express prior written agreement of Marwell Wildlife. For the purposes of this, ‘public broadcast’ means transmitting Images to a group of more than 10 people at one time, including by radio or television. Please contact our Communications Team at marwell@marwell.org.uk for further information.
For the avoidance of doubt, nothing in this clause prevents you from uploading personal Images to social media websites to share for domestic purposes only.
No individual or organisation may use Marwell Wildlife’s property or assets, or any photographs, videos or image/sound recordings, of such, for any promotional, marketing (including non-personal/domestic social media), commercial or fundraising purpose whatsoever, without the express written permission of Marwell Wildlife.
All commercial activities (eg tours, experiences or events) or any activities not directly related to the purpose of a personal leisure visit are strictly prohibited on Marwell Wildlife property without prior written agreement. This includes all paid for or free activities. Any person or organisation in breach of these conditions will be asked to leave the property immediately and may be subject to further appropriate legal action.
Please see our full Privacy Policy to see how Marwell Wildlife handles and protects data.
We use links to improve your experience of our website. We will always seek to make these links clear, so that you know you have left our website. However, please be aware that these websites are owned and run by other companies and organisations and we cannot accept responsibility for any information you choose to divulge to a linked website.
The copyright and other intellectual property rights of all material on this site is owned by Marwell Wildlife unless otherwise stated. You are permitted to print or download extracts from this site providing they are for your personal use only and are not used for any commercial purpose.
No part of this website can be used for any other purpose including transfer to another website without the prior permission of Marwell Wildlife.
Marwell endeavours to ensure that all information on this website is correct and accepts no liability or responsibility for any errors or omissions in the contents of this site. Everything on this site is provided to you “as is” without warranty of any kind, express or implied.
Marwell accepts no liability for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing on this website or your downloading of any data from the site.
Whilst we endeavour to ensure that this site is available 24 hours a day, we will not be liable if for any reason the site is unavailable at any time or for any period. Access to this site may be suspended temporarily and without notice.
By using the Marwell website you shall be deemed to have accepted these terms in full. If you do not agree to the Terms and Conditions, please do not use the website.
