With so much to see and do it’s tricky to pack it all in. Here are a few tips to help you create the perfect family day out with the kids.
Important guest information
Please be sure to view our Guest Guidance and FAQs which will remain in place until all Government restrictions are lifted.
Before you Visit
1. Buy Tickets Online
Buy your tickets in advance and leap frog the queues with our fast track entry. With 140 acres of beautiful grounds to explore, every minute counts!
Forgotten to book in advance?
Jump the queue on busy days by connecting to our FREE WIFI at admissions (called PUBLIC) and book your tickets. Our FREE WiFi is available in most buildings throughout the park.
2. Download your Goodies
*Subject to availability.
More Questions About Your Trip?
Please view our Guest Guidance and FAQsClick Here
On the Day
Parking is FREE in our large car park just a stones throw from admissions. Please don’t leave any animals in your car though. When we find pets in cars we contact the police.
If you possibly can, please leave your car at home and take the bus.
2. New Arrivals?
Check the new arrivals board opposite the membership cabin for news of our latest animal arrivals. See the latest at the zoo and read Marwell News Bites. For even more up to date news like us on Facebook, and follow us on Instagram and Twitter.
3. Use a Guide Book to plan your adventure
Top priority. Be sure to purchase our fact packed guide book from admissions with park map included. It will help you seek out all our exotic and endangered animals and then learn a few unexpected things about them on the way!
4. Lost child stickers
Stop by the information kiosk to pick up your “lost child” stickers – so we can reach you in case your children embark on a solo trip – and check out our programme of animal talks and feeds.
5. Take your time
Imagine Marwell Zoo as a walking safari. With 140 acres of beautiful parkland to explore, you’ll need to allow 4-5 hours for your visit. Stroll around with a patient and watchful eye and imagine that you were trying to see our animals in the wild.
If they’re not immediately visible they could be resting in their den or under a shady tree so make time to pop back later. It will be worth the wait.
Please note: Each day as we approach closing time, some of our indoor areas are gradually closed for security and to ensure that our animals are settled – these include the giraffe house, penguin cove and our semi aquatic mammal house where you can see our pygmy hippo.
6. Road Train
Take a trip on our road train with onboard commentary, so you can learn all about our amazing animals, the non-stop service meanders around the outer perimeter of the zoo in a clockwise direction. A small charge applies. (Subject to availability).
7. Let your child run wild…
..in any of our five adventure playgrounds.
8. Guests with accessibility needs
We welcome guests with accessibility needs together with their helpers and carers. A limited number of manual wheelchairs are available to hire for free although a small deposit is required. Phone ahead at least one day before your visit on 01962 777407 if you’d like us to reserve one for you.
All our toilets have disabled cubicles and for guests with severe accessibility needs we have a Changing Places toilet facility close to the snow leopards with radar key access.
Trained assistance dogs are welcome, however access is restricted in a few areas due to the sensitive nature of our animals. Please see our Access Guide for full information.