FAQs

Marwell Zoo is open for self-guided school visits from September – July each year, and we offer guided sessions during most term time week dates.

If you’d like to book a visit during August, you may wish to look at our group visit rates.

Please note the zoo is closed on Christmas Day and Boxing Day.

Taught education sessions must be booked at least two weeks in advance.

Self-guided visits can be booked anytime up until the morning of your visit.

No, we regret that you can’t use your Marwell Zoo annual membership for education bookings.

All bookings for education sessions help us plan and make the most of our resources, as every penny supports Marwell’s vital conservation work.

Unfortunately, we cannot provide refunds for no-shows or individual pupils absent on the day.

As a charity, we rely on admissions income to care for more than 140 species at the zoo and to support vital wildlife projects around the world.

We are committed to making our zoo as accessible as possible and believe everyone should have the opportunity to visit and connect with nature. We regularly review our pricing to balance our responsibility to animals with making visits affordable, and minimise price increases as much as possible.

You can find Marwell’s risk assessment and public liability insurance on our Health and Safety webpage.

Yes, please pre-book your recce online.

Yes. In case of a medical emergency at the zoo, please contact a member of staff who will radio for help, or call 01962 777 983. A qualified first aider is always available for assistance.

Yes, please visit our accessibility page for more information.

There is a free car park on site. Parking for coaches is on the left hand side – please follow the signs.

The car park is approximately 5 minutes walk from the zoo entrance.

We recommend downloading our Marwell Zoo app, which includes a map and other useful information. You can also view our Park Map online.

We have various picnic areas around the zoo, which can be seen on the Marwell Zoo app and Park Map. There are two undercover picnic areas, which are available on a first come first served basis.

You can also pre-order lunchboxes and ice lollies for your group.

Find out more about school lunch options at Marwell

Yes, we have a variety of water filling points that are marked on the Park Map.

Please note that the water filling points close over winter. During this time, they can be refilled from Café Graze.