Facilities

Toilet Facilities

All 5 of our toilet blocks have an accessible cubicle. There is also an accessible cubicle located in our gift shop. Please ask a member of staff if you need to obtain access.

Changing Places

For guests with severe disabilities, we have a Changing Places toilet facility. In fact we were the first zoological park in the country to install one.

Changing Places toilet facilities are different to standard accessible toilets, catering for people with profound and multiple learning disabilities, as well as other serious impairments such as spinal or brain injuries. They often need extra facilities to allow them to use toilets comfortably, and come equipped with extra features including adjustable changing benches and ceiling hoists plus enough room for at least two carers. A Radar key required to gain entry to this facility. For further information please call 01962 777407.

Wheelchair Users

A limited number of FREE manual wheelchairs are available for hire. Our wheelchairs are generic manual wheelchairs intended for limited light use, they can be self-propelled but please do make use of the free carer option so that someone can be there to assist you when needed.

A £20 refundable cash deposit is payable on the day. Our wheelchairs do not come fitted with seat belts.

To reserve a wheelchair for your visit please call 01962 777407. We recommend booking early and require a minimum of 24 hours notice.

Where to eat

We have various picnic areas (both undercover and outside) around the zoo which is detailed on the Park Map. There are 2 under cover lunch areas which school groups are free to use. These are not bookable but are available on a first come first served basis. They are located next to Wild Explorers and the hippo enclosure. We also have ample spacious grassy areas which you are welcome to take advantage of too.