We have temporarily suspended all online membership sales and renewals.
You are able still able to upgrade day tickets to annual membership on the day of your visit or within 14 days of your visit. You can renew your annual memberships at the membership cabin when you visit.
Please bear with the team who are experiencing unprecedented levels of correspondence at this time. We will respond to all your queries as soon as possible. If you have recently ordered a membership, it is taking the team up to four days to process these, they will be in touch by email with your membership numbers.
This experience was something I’ve always dreamt of doing but never thought I’d be able to. The staff made it such an enjoyable time, answered all my questions, and were there with me every step of the way if I needed them. And of course, special thanks to all the penguins… Read full reviewBeth, 23rd January 2020