Planning your day
Welcome to Marwell Zoo!
We want you to enjoy a great day at the zoo, so we’ve put together FAQs detailing everything you need to know ahead of your visit.
For more information, see what’s on Today at Marwell.
Guest notices:
- On Monday 16 June, the road train will take a slightly different route due to tree maintenance work. Please note the 10.45am run will depart from near the sitatunga rather than Penguin Cove.
It’s back! Afternoon Tea at Marwell Hall
Treat yourself to afternoon tea in our Grade I listed Marwell Hall on selected dates in 2025. Find out more
Book your entry online
For a regular zoo visit we strongly recommend you book your day visit tickets in advance here. This not only helps to ensure you get the best price for your visit but guarantees entry for your day of choice.
Annual Members and guests with pre-paid tickets, such as adoptions, agent or complimentary tickets, do not need to book in advance. All tickets are strictly non-refundable and non-transferable once booked.
Download our app
Make the most of your day with our Marwell app. Find out animal feed times, enjoy easy wayfinding, fun animal facts, exclusive offers, and more. With free Wi-Fi around the park, you’re in for a wild day out!
Important Update:
Our Energy for Life: Tropical House and walkthrough aviaries have measures in place to protect our birds and prevent any future spread of Avian influenza. Additional handwashing, sanitisers, foot mats and foot dips have been put in place at our walkthrough areas. If you see these on your journey through the zoo, please use them. Thank you so much for your understanding.
Planning ahead
As an outdoor attraction our indoor areas are limited. Don’t forget to check the forecast before you book and make sure you dress for the weather.
If animals are not immediately visible, they could be resting in their den or under a shady tree so make time to pop back later. It will be worth the wait!
Sorry no cash
All payments are by card only and we’d really appreciate you using contactless (£100 limit) wherever you can. Please note, we do not accept American Express.
Eat and drink
Café Graze, the Coffee Shop and our outdoor catering outlets are open. Some outlets are seasonal and you will find more information here.
Ask us
If you have any queries, our team are, as always, delighted to help. We will always treat our guests with courtesy and in return we ask you are patient and respectful of our team and other guests at all times. As a family attraction, we have a policy of zero tolerance against abusive behaviour.
