Enjoy giraffe face to face encounters

Giraffe feed

If you’d like to hand feed our giraffes then this face to face experience is definitely for you.   

This one to one experience will give you a unique opportunity to go behind the scenes and hand feed our amazing giraffes whilst our trained staff look after you and share their passion for these captivating animals. You’ll feel like a true VIP! 

Each 30 minute face to face experience for two people costs £200, including zoo entry. 

If you’d like to share your experience with more friends or family then they’re welcome to join you for £100 per person, also including zoo entry

All participants will receive the following:

  • A personalised certificate     
  • A giraffe fact sheet
  • Free entry in to the zoo for the day

On booking we send a gift pack containing a gift card and the details of the experience. 

Accompanying guests will receive 10% discount on their day ticket price and are welcome to watch whilst you enjoy your experience.  

Children 16 and under must be accompanied by an adult on the experience. Accompanying adults must pay to take part in the experience.

Maximum of two children per adult. 

Current availability: 

1 November, 11,12,13,18,20 December.  Dates for 2019 are not available to book yet. To register your interest and to be notified when booking opens please email fundraising@marwell.org.uk

This experience runs on Wednesday, Saturdays and Sundays. Extra Tuesdays and Thursdays are available from January to March (inclusive). 

To find out more or book your experience now please call our Fundraising office on 01962 777988 or email fundraising@marwell.org.uk.

A few terms and conditions...

What you need to know

  • All Marwell Experiences must be pre-booked by calling 01962 777 988.
  • To get the most from your experience and to ensure safety, please wear suitable clothing, including closed toe footwear and neutral colours, no brights please as this may upset the animals.
  • It may be necessary, due to animal husbandry reasons, for participants to use a disinfectant footbath. Please ensure suitable, robust footwear is worn.
  • Participants must abide by staff instructions at all times.  It is a condition of participation that guests observe all warning signs, do not venture over safety barriers and do not enter the zoo’s off limit areas, unless instructed and supervised by staff.
  • As only a limited number of experiences are available, we advise you book as early as possible to avoid disappointment. Times may vary depending on season.
  • Due to animal behavioural issues, experiences may vary.
  • If you are running late or unable to make the experience due to unforeseen circumstances on the day, please call 01962 777 972. Any questions or queries in the lead up to your experience please call 01962 777 988 or email fundraising@marwell.org.uk
  • If for any unforeseen circumstance your member of staff is late, please be patient. They will be with you as soon as possible and will ensure you have the full 30 minute experience.
  • Experiences includes entry in Marwell for the participant, any additional guests may purchase tickets with 10% off, however they will not be able to take part in the experience.
  • As Marwell is a registered charity, the monies raised from the Marwell Experiences are used by us to help care for the animals at the zoo as well as aiding our conservation work in the UK and abroad.

Terms and Conditions 

Booking:

  • All Marwell experiences must be pre-booked by calling 01962 777988.
  • As only a limited number of experiences are available, we advise you book as early as possible to avoid disappointment. Times may vary depending on season.
  • Full payment is required upon purchasing a voucher or booking an experience
  • Vouchers are non extendable and non refundable (please check the voucher for expiry dates). Vouchers must be booked and used within the expiry date.
  • Once the booking has been made we are not able to change the date and the experience is non refundable (except under exceptional circumstances; as deemed so by Marwell staff. This may incur an admin fee).
  • Once purchased, an experience cannot be exchanged for an alternative experience, and cannot be re-sold.

Clothing:

  • To get the most from your experience and to ensure safety, please wear suitable clothing, including closed toe footwear and neutral colours, no brights please as this may upset the animals.
  • It may be necessary, due to animal husbandry reasons, for participants to use a disinfectant footbath. Please ensure suitable, robust footwear is worn, e.g. walking boots, wellington boots or sturdy trainers.
  • You may be asked to wear coveralls during the experience for bio security reasons. Failure to do so will result in you not participating in the experience and refunds or rebooking will not be offered.

During the experience:

  • Participants must abide by staff instructions at all times.  It is a condition of participation that guests observe all warning signs, do not venture over safety barriers and do not enter the zoo's off limit areas, unless instructed and supervised by staff.
  • Due to animal behavioural issues, experiences may vary.
  • Marwell Zoo reserves the right to ask any participant to leave the zoo should they behave in an inappropriate or unsafe manner.

Medical conditions, pregnancy and disabilities:

  • Please be advised that it is your responsibility to inform us if you have any medical condition that you or your doctor feel we should be aware of in order to ensure your safety. Please inform us if you have any allergies. (e.g. dust or fur)
  • Pregnant women and immunocompromised individuals are unable to participate in animal experiences.
  • Whilst every effort will be made to accommodate those with a disability or learning difficulty, due to practicality and health and safety this cannot always be achieved; please contact Marwell Zoo for advice before purchasing. This enables us to do our best to meet the participants particular needs. The giraffe experience is able to accommodate wheelchair users.

Children 16 years and under:

  • Face to Face encounters for children 16 and under must be accompanied by an adult. Accompanying adults must pay to participate in the experience.
  • A maximum of two children to one adult ratio is required to ensure children are supervised at all times.
  • During the giraffe experience the under 16's supervising adult must be present at all times during the experience.

General information:

  • If you are running late or unable to make the experience due to unforeseen circumstances on the day, please call 01962 777 972. Any questions or queries in the lead up to your experience please call 01962 777 988 or email fundraising@marwell.org.uk
  • If for any unforeseen circumstance your member of staff is late, please be patient. They will be with you as soon as possible and will ensure you have the full 30 minute experience.
  • The experience includes entry in to Marwell for the participants, any family and friends will receive 10% off their day tickets into the zoo; however they will not be able to take part in the experience.
  • As Marwell is a registered charity, the monies raised from the Marwell Experiences are used by us to help care for the animals at the zoo as well as aiding our conservation work in the UK and abroad.
  • Due to unforeseeable circumstances, Marwell cannot guarantee that all animals and exhibits specified will be available. Marwell Zoo reserves the right to alter or cancel the experience on any given day. Marwell Zoo will give as much notice as possible; however this cannot always be guaranteed. Marwell Zoo cannot cover travel, accommodation or any other associated costs if the scheduled date is cancelled.
Waiver of Liability
  • Marwell Wildlife accepts no liability for any person or body for any loss, injury or property damage from any action or cause whatsoever undertaken at the park. 
  • Please do not apply if you have any convictions relating to animals.

  

Where next?

Still looking for surprise gifts? Check out the following...

Annual memberships Animal adoptions

Amazing Experience

"I've wanted to do this for as long as I can remember & finally did, it's a truly amazing memorable experience. These animals are beautiful & fascinating & you see them totally differently . "Experience guest, June 2017.

Fantastic Experience

"Meeting the Giraffes close up and feeding them was a fantastic experience and we would definitely do this again. We won't forget those incredible tongues!."Experience guest July 2017.

Giraffe feed