Enjoy a safe visit!

Reopening

We are so happy to welcome you back, we’ve missed you! All guests will need to book online in advance. 

Tickets will be released four days ahead only.

Your visit will feel a bit different to what you’re used to as we’ve been busy making some changes to keep our guests, colleagues and animals safe. We’ve put together this guest guidance and more detailed FAQs for you to become familiar with before your visit so when you arrive at the zoo, you can focus on having a great day out!

Book Online

We are strictly limiting numbers each day to ensure guests can keep a safe distance, so you’ll need to book ALL guests online before you arrive, even members, under threes and carers. Please make sure you book the right date, number of guests and check the weather before you book as bookings are strictly non-refundable and non-transferrable to another date. 

Please don’t visit if you or anyone you’ve been in contact with has symptoms of coronavirus.

Sorry no cash

All payments are by card only and we’d really appreciate you using contactless, now with £45 limit, wherever you can.

SUPERSIZED! event

Our summer brick adventure SUPERSIZED! is on display until 1 November 2020. Guests will be 'shrunk' on arrival before meeting toy brick models SUPERSIZED to eye-popping proportions including a three-metre tarantula and a towering red spitting cobra.

Keep your distance

Please stay at least 2m from other guests – and that includes your little monkeys at hand- holding distance too! Follow the floor distance markings and signage for your safety!

Rule of six 

To comply with the law, please don't arrange to meet in groups of more than six people including children during your visit (unless from the same household or support bubble).  

Face coverings

Please bring a face covering with you to make sure you can access all areas of the zoo. You will be required to wear a face covering when you visit our gift shop, Coffee Shop, Café Graze and in all indoor spaces at the zoo.

Clean your hands

You'll see there are plenty of new hand sanitising stations around the park as well as sinks in all toilets and other areas so please make use of them.

Keep moving

Please don't stay too long at one enclosure so everyone can see the animals - we don't want to encourage crowding. Keep left on the wider paths and follow the new one-way routes on narrow paths.

Please don't touch

You’ll see us cleaning a lot more but please help us by avoiding touching fences, windows, signs and exhibits.

Stay safe

Please see our pre-visit FAQs below for full information on the facilities and events that we're unable to run at this time.

Eat and drink

Our indoor cafes are open for takeaway only and masks must be worn. Café Graze is open for eating in with limited capacity and a takeaway service. Our outdoor catering outlets are open for takeaway light bites, drinks and ice creams as well as extra outdoor picnic areas.

Shop

Our gift shop is open with safety measures in place for all your visit essentials and souvenirs. Masks must be worn in our gift shop.

Our valued members

We are always extremely grateful for the support we receive from our members and this is now more vital than ever. Please see our detailed FAQs for the latest changes. 

Support us

Marwell Zoo is a charity and we need you now more than ever. After our unprecedented three month closure and now significantly reducing guest numbers as part of our safety measures, we are facing our toughest challenge to date and our road to recovery will be long. 

When you book, please choose to make a 10 per cent donation and tick the Gift Aid box as this means we are able to reclaim tax from the Government on the full ticket price– that’s an extra 25 per cent to help us secure the future of wildlife for generations to come at no extra cost to you. Without your support, we cannot claim back any tax at all. 

We’re also still accepting donations to our JustGiving fundraiser. Every penny adds up and so does our gratitude, so thank you for your loyal support.

Ask us

If you have any queries, our team are as always, delighted to help. We will always treat our guests with respect and in return we expect our team to be treated with the same courtesy.

Book online

All bookings are now available online.

Members

Non-Members