We can't wait to welcome you back

Reopening

We are so happy to be open again, we’ve missed you! All guests will need to book online in advance. 

Tickets will be released four days ahead only.

Your visit will feel a bit different to what you’re used to as we’ve been busy making some changes to keep our guests, colleagues and animals safe. We’ve put together this guest guidance and more detailed FAQs for you to become familiar with before your visit so when you arrive at the zoo, you can focus on having a great day out!

Book Online

We are strictly limiting numbers each day to ensure guests can keep a safe distance, so you’ll need to book ALL guests online before you arrive, even members, children and carers. Please make sure you book the right date and number of guests as bookings are strictly non-refundable and non-transferrable to another date.  Please don’t visit if you or anyone you’ve been in contact with has symptoms of coronavirus.

Sorry no cash

All payments are by card only and we’d really appreciate you using contactless, now with £45 limit, wherever you can.

SUPERSIZED! summer event

Our summer brick adventure SUPERSIZED! is fully installed and will be on display until 1 November 2020. Guests will be 'shrunk' on arrival before meeting toy brick models SUPERSIZED  to eye-popping proportions including a three-metre tarantula and a towering red spitting cobra.

Keep your distance

Please stay at least 2m from other guests – and that includes your little monkeys at hand- holding distance too! Follow the floor distance markings and signage for your safety!

Clean your hands

You'll see there plenty of new hand sanitising stations around the park as well as sinks in all toilets and other areas so please make use of them.

Keep moving

Please don't stay too long at one enclosure so everyone can see the animals - we don't want to encourage crowding. Keep left on the wider paths and follow the new one-way routes on narrow paths.

Please don't touch

You’ll see us cleaning a lot more but please help us by avoiding touching fences, windows, signs and exhibits. Our adventure playgrounds are currently closed.

Stay safe

Some of our animal areas will remain closed for now. Please see our pre-visit FAQs below for full information on the facilities and events that will not be running for your safety.

Eat and drink

Our indoor cafes will remain closed, however some of our outdoor catering outlets will be open for takeaway light bites, drinks and ice creams as well as extra outdoor picnic areas.

Shop

Visit our pop-up shops for all your visit essentials and limited souvenirs. We're closely monitoring government guidance and will open our main shop with safety measures in place as soon as we are able to.

Our valued members

We are always extremely grateful for the support we receive from our members and this is now more vital than ever. Please see our detailed FAQs for the changes you’ll need to be aware of before we welcome you back.

Support us

We’ve been overwhelmed by the generosity of our supporters during these unprecedented times and after three months closure, our road to recovery will be long. Please donate and Gift Aid your ticket to help us secure the future of wildlife for generations to come. Every penny adds up and so does our gratitude, so thank you for your loyal support – we need you now more than ever. 

Ask us

If you have any queries, our team are as always, delighted to help. We will always treat our guests with respect and in return we expect our team to be treated with the same courtesy.

Book online

All bookings are now available online.

Members

Non-Members