Enjoy a safe visit!

Please help us

Guest Guidance 

We’re delighted to confirm we reopened on Monday 12 April – we can’t wait to welcome you back! 

Your visit will feel a bit different to what you’re used to so here is some information about the changes we’ve been making to help keep you safe. We’ve put together this guest guidance and more detailed FAQs for you to become familiar with before your visit so when you arrive at the zoo, you can focus on having a great day out! 

Please don’t visit us if you or anyone you’ve been in contact with has symptoms of coronavirus. 

To comply with the current Government regulations for zoos, all our indoor areas including animal houses and picnic huts are temporarily closed until the restrictions are lifted. Our catering outlets will be serving takeaway food only. 

Book your timed entry online

We are strictly limiting numbers each day to ensure guests can keep a safe distance, so you’ll need to book ALL guests online before you arrive, including members, under threes and carers. Tickets will be released four days ahead only. 

You will need to choose a session time for your visit, either 10am until 3pm or 12pm until 5pm. Please do not arrive any earlier than your timeslot to avoid overcrowding on entry. 

Please make sure you book the correct time, date, number of guests before you book as tickets are strictly non-refundable and non-transferrable to another date. 

NHS Test and Trace

To comply with the law, you must register the contact details of every guest over 16 when you book your tickets online, which we will hold for NHS Test and Trace purposes only. 

Adventure Playgrounds

Our playgrounds are open with the exception of the Penguin playground however please follow the guidance on the signage. 

Weather

Please remember we are an outdoor attraction and our indoor areas are currently closed so there is no shelter. Don’t forget to check the forecast before you book and make sure you dress for the weather. 

Sorry no cash

All payments are by card only and we’d really appreciate you using contactless (£45 limit) wherever you can. 

Walking safari

We encourage guests to imagine Marwell as a walking safari. With 140 acres of beautiful parkland to explore, take your time to stroll around with a patient and watchful eye. If animals are not immediately visible, they could be resting in their den or under a shady tree so make time to pop back later. It will be worth the wait! 

Keep your distance

Please stay at least 2m from other guests – and that includes your little monkeys at hand-holding distance too! Follow the floor distance markings and signage for your safety.  

Meet your friends and family

To comply with the law, please do not arrange to meet more than six people (including children of all ages) or two households – and remember to physically distance! 

Face coverings

Please bring a face covering with you. You will be required to wear it at our admissions area, when you visit our gift shop, order food and drink, in toilet buildings and on our boardwalks around the zoo. 

Clean your hands

You'll see there are plenty of new hand sanitising stations around the park as well as sinks in all toilets and other areas so please make use of them. 

Keep moving

Please don't stay too long at one enclosure so everyone can see the animals - we don't want to encourage crowding. Keep left on the wider paths and follow the new one-way routes on narrow paths. 

Please don't touch

You’ll see us cleaning a lot more but please help us by avoiding touching fences, windows, signs, and exhibits. 

Stay safe

Please see our pre-visit FAQs for full information on the facilities and events that we're unable to run at this time. 

Eat and drink

Café Graze, the Coffee Shop and our outdoor catering outlets are open for takeaway service only. Please see the FAQs for more information. 

Gift Shop

Our gift shop is open! Please wear a face covering and browse in your household group only. 

Our valued members

We are always extremely grateful for the support we receive from our members and this is now more vital than ever. Please see our detailed FAQs for the latest changes. 

Our valued members can now pre-book online to visit us the same afternoon. To thank our members for their unwavering support, we will be carefully monitoring ticket numbers at the zoo and releasing a limited number of places each day exclusively to our membership holders. Tickets are available to book online at around 1pm each day valid for a same afternoon visit anytime from 2pm until 5pm, with last entry at 4pm. 

Support us

Marwell Zoo is a charity and we need you now more than ever. After our unprecedented closures and significantly reduced guest numbers as part of our safety measures, we are facing our toughest challenge to date and our road to recovery will be long. 

When you book, please choose to make a 10 per cent donation and tick the Gift Aid box as this means we are able to reclaim tax from the Government on the full ticket price– that’s an extra 25 per cent to help us secure the future of wildlife for generations to come at no extra cost to you. Without your support, we cannot claim back any tax at all. 

We’re also still accepting donations to our JustGiving fundraiser. Every penny adds up and so does our gratitude, so thank you for your loyal support.

 

Book online

All bookings are now available online.

Members

Non-Members

Help Us

We are facing our toughest challenge to date and our road to recovery will be long.

You can help us through these difficult times...

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