Enjoy a safe visit!

Please help us

Following the latest Government announcement, with a heavy heart we must close again as of midnight 4 January 2021.

We need your support more than ever. While the zoo is closed again, our daily costs remain incredibly high as the responsibility of looking after our animals to the highest standard does not change. Since March, we’ve lost more than £4million in revenue due to the pandemic and we’re facing our toughest challenge in our nearly 50-year history.

Each month it costs us more than £220,000 just to care for our resident animals. That doesn’t include the cost of our important conservation programmes that we lead in the UK, Africa and across the world.

Please consider supporting us during this difficult time so that future generations can experience the joy of coming to our zoo and make a difference to our conservation projects in the UK and worldwide. Every penny adds up and so does our gratitude. Thank you.

www.justgiving.com/campaign/supportMarwell

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Your visit will feel a bit different to what you’re used to so here is some information about the changes we’ve been making to help keep you safe. We’ve put together this guest guidance and more detailed FAQs for you to become familiar with before your visit so when you arrive at the zoo, you can focus on having a great day out!

Please don’t visit us if you or anyone you’ve been in contact with has symptoms of coronavirus. 

Book your timed entry online

We are strictly limiting numbers each day to ensure guests can keep a safe distance, so you’ll need to book ALL guests online before you arrive, including members, under threes and carers. Tickets will then be released four days ahead only. 

You will need to choose a session time for your visit, either 10am until 3pm or 11am until 4pm. Please do not arrive any earlier than your timeslot to avoid overcrowding on entry. 

Please make sure you book the correct time, date, number of guests before you book as tickets are strictly non-refundable and non-transferrable to another date. 

We are closed on Christmas day and Boxing day. From 27 December we will be open daily. 

Adventure Playgrounds

Our playgrounds are open with the exception of the Penguin playground.

Rainy days

Please remember we are an outdoor attraction and our indoor and covered space is limited. Please check the forecast before you book and make sure you wear your wellies and waterproofs! 

Sorry no cash

All payments are by card only and we’d really appreciate you using contactless, now with £45 limit, wherever you can. 

SUPERSIZED!

Our toy brick adventure SUPERSIZED! is now on display until 21 February 2021. Guests can explore an amazing display of toy brick models SUPERSIZED to eye-popping proportions including a three-metre tarantula, a colourful kingfisher and a towering red spitting cobra.

Keep your distance

Please stay at least 2m from other guests – and that includes your little monkeys at hand-holding distance too! Follow the floor distance markings and signage for your safety.  

Clean your hands

You'll see there are plenty of new hand sanitising stations around the park as well as sinks in all toilets and other areas so please make use of them.

Keep moving

Please don't stay too long at one enclosure so everyone can see the animals - we don't want to encourage crowding. Keep left on the wider paths and follow the new one-way routes on narrow paths. 

Please don't touch

You’ll see us cleaning a lot more but please help us by avoiding touching fences, windows, signs and exhibits. 

Stay safe

Please see our pre-visit  FAQs for full information on the facilities and events that we're unable to run at this time.

In line with the latest Government regulations, all indoor animal houses and our picnic huts will be temporarily closed until Tier 4 restrictions are lifted.

Following national guidelines to prevent the spread of avian influenza, we have increased biosecurity measures to protect the birds in our care.

Please use the foot baths before entering walkthrough habitats and do not enter these areas if you have been in contact with poultry in the last 30 days.*

*Includes chickens, ducks, geese, pets or farmed birds.

Thank you for your understanding.

Eat and drink

Café Graze and our outdoor catering outlet Okapi is open for takeaway service only. Face coverings must be worn.

Gift Shop 

Our gift shop is temporarily closed in line with the latest Government guidance.

Our valued members

We are always extremely grateful for the support we receive from our members and this is now more vital than ever. Please see our detailed FAQs for the latest changes. 

Our valued members can now pre-book online to visit us the same afternoon. To thank our members for their unwavering support, we will be carefully monitoring ticket numbers at the zoo and releasing a limited number of places each day exclusively to our membership holders. Tickets are available to book online at around 1pm each day valid for a same afternoon visit anytime from 2pm until 4pm, with last entry at 3pm. 

Support us

Marwell Zoo is a charity and we need you now more than ever. After our unprecedented closures and significantly reduced guest numbers as part of our safety measures, we are facing our toughest challenge to date and our road to recovery will be long. 

When you book, please choose to make a 10 per cent donation and tick the Gift Aid box as this means we are able to reclaim tax from the Government on the full ticket price– that’s an extra 25 per cent to help us secure the future of wildlife for generations to come at no extra cost to you. Without your support, we cannot claim back any tax at all. 

We’re also still accepting donations to our JustGiving fundraiser. Every penny adds up and so does our gratitude, so thank you for your loyal support. 

Ask us

Help Us

We are facing our toughest challenge to date and our road to recovery will be long.

You can help us through these difficult times...

Donate now