Your visit will feel a bit different to what you’re used to so here is some information about the changes we’ve been making to help keep you safe. We’ve put together this guest guidance and more detailed FAQs for you to become familiar with before your visit so when you arrive at the zoo, you can focus on having a great day out!
Please don’t visit us if you or anyone you’ve been in contact with has symptoms of coronavirus.
We are strictly limiting numbers each day to ensure guests can keep a safe distance, so you’ll need to book ALL guests online before you arrive, including members, under threes and carers. We are delighted to reopen on Wednesday 2 December. Tickets for Wednesday 2 December, Thursday 3 December and Friday 4 December will all be released on Monday 30 November so please do not call us until they are available. Tickets will then be released four days ahead only.
You will need to choose a session time for your visit, either 10am until 3pm or 11am until 4pm. Please do not arrive any earlier than your timeslot to avoid overcrowding on entry.
Please make sure you book the correct time, date, number of guests before you book as tickets are strictly non-refundable and non-transferrable to another date.
Please remember we are an outdoor attraction and our indoor and covered space is limited. Please check the forecast before you book and make sure you wear your wellies and waterproofs!
All payments are by card only and we’d really appreciate you using contactless, now with £45 limit, wherever you can.
Our toy brick adventure SUPERSIZED! is now on display until 21 February 2021. Guests can explore an amazing display of toy brick models SUPERSIZED to eye-popping proportions including a three-metre tarantula, a colourful kingfisher and a towering red spitting cobra.
Please stay at least 2m from other guests – and that includes your little monkeys at hand-holding distance too! Follow the floor distance markings and signage for your safety.
To comply with the law, please don't arrange to meet in groups of more than six people including children during your visit (unless you are from the same household or support bubble).
Please bring a face covering with you to make sure you can access all areas of the zoo. You will be required to wear a face covering when you visit our gift shop, Coffee Shop, Café Graze and in all indoor spaces at the zoo.
You'll see there are plenty of new hand sanitising stations around the park as well as sinks in all toilets and other areas so please make use of them.
Please don't stay too long at one enclosure so everyone can see the animals - we don't want to encourage crowding. Keep left on the wider paths and follow the new one-way routes on narrow paths.
You’ll see us cleaning a lot more but please help us by avoiding touching fences, windows, signs and exhibits.
Please see our pre-visit FAQs below for full information on the facilities and events that we're unable to run at this time.
In line with the latest Government regulations, you will not be able to mix with people from other households in any of our indoor areas including animal houses and cafes so please stay in your family group or support bubble.
Café Graze and the Coffee Shop are open for guests to dine in as well as operating a takeaway service. Face coverings must be worn. Our outdoor catering outlet Okapi is open for takeaway.
Our gift shop is open with safety measures in place for all your visit essentials and souvenirs. Masks must be worn in our gift shop.
We are always extremely grateful for the support we receive from our members and this is now more vital than ever. Please see our detailed FAQs for the latest changes.
Our valued members can now pre-book online to visit us the same afternoon. To thank our members for their unwavering support, we will be carefully monitoring ticket numbers at the zoo and releasing a limited number of places each day exclusively to our membership holders. Tickets are available to book online at around 1pm each day valid for a same afternoon visit anytime from 2pm until 4pm, with last entry at 3pm.
Marwell Zoo is a charity and we need you now more than ever. After our unprecedented closures and significantly reduced guest numbers as part of our safety measures, we are facing our toughest challenge to date and our road to recovery will be long.
When you book, please choose to make a 10 per cent donation and tick the Gift Aid box as this means we are able to reclaim tax from the Government on the full ticket price– that’s an extra 25 per cent to help us secure the future of wildlife for generations to come at no extra cost to you. Without your support, we cannot claim back any tax at all.
We’re also still accepting donations to our JustGiving fundraiser. Every penny adds up and so does our gratitude, so thank you for your loyal support.
If you have any queries, our team are as always, delighted to help. We will always treat our guests with respect and in return we expect our team to be treated with the same courtesy.