We have a range of services and facilities to make Marwell Zoo as enjoyable and as accessible as possible for everyone.
Proof of disability
We will accept Gateway cards, letters from Disability Support Services, Personal Independence Payment (PIP) letters, appropriate Travel / Leisure Cards, and blue badges (although these should be left in your vehicle). Don't worry if you do not have any of the above, please contact us ahead of your visit for advice.
A limited number of FREE self propelled wheelchairs are available for hire, including all terrain and Bariatric wheelchairs. A £20 refundable cash deposit is payable on the day. Our wheelchairs do not come fitted with seat belts.
To reserve a wheelchair for your visit please call 01962 777407. We recommend booking early and require a minimum of 24 hours notice.
Hearing loops are available at the admissions area, reception and in our gift shop. Please let us know if you find they are not working.
We also have a mobile hearing loop available for our daily talks. Please let our admissions team know on arrival if you would like our team to provide this on the day of your visit.
Assistance dogs are welcome, although, access is restricted in a few areas due to the sensitive nature of our animals. Please note we do not accept assistance dogs and puppies in training.
Marwell Zoo is a member of the Visitor Attraction Quality Assurance Scheme.
Changing Places toilet facility
For guests with severe disabilities, we now have a Changing Places toilet facility. In fact we were the first zoological park in the country to install one. Changing Places toilet facilities are different to standard disabled toilets, catering for people with profound and multiple learning disabilities, as well as other serious impairments such as spinal or brain injuries. They often need extra facilities to allow them to use toilets comfortably, and come equipped with extra features including adjustable changing benches and ceiling hoists plus enough room for at least two carers.
Radar key required.
For further information please call 01962 777407
Amazing day at Marwell zoo, topped by feeding the giraffes. Husband and I fed 7 giraffes by hand. I got sneezed on by kwame, the large male - brilliant!! Loved little Ruby. Very hands on. Not rushed at all. Thank you Megan, for making this an amazing experience for us both…Cathryn, 4th February 2016