Guests with accessibility needs

Tiger Cub

We have a range of services and facilities to make Marwell Zoo as enjoyable and as accessible as possible for everyone.

  • One FREE carer admitted with one paying guest with accessibility needs (See all Ticket Prices)
  • Accessible car parking bays in main car park
  • Free road trains, one with special carriage accessible to one standard wheelchair at a time (subject to availability)
  • Ample accessible toilet facilities
  • Specially designed exhibits with alternative viewpoints
  • Gift Shop with wide aisles for wheelchair access

Proof of accessibility needs

We will accept Gateway cards, letters from Disability Support Services, Personal Independence Payment (PIP) letters, appropriate Travel / Leisure Cards, and blue badges (although these should be left in your vehicle). Don't worry if you do not have any of the above, please contact us ahead of your visit for advice.

Wheelchairs

Bariatric wheelchair Outlander All Terrain wheelchair

A limited number of FREE manual wheelchairs are available for hire, including all terrain and Bariatric wheelchairs. A £20 refundable cash deposit is payable on the day. Our wheelchairs do not come fitted with seat belts.

To reserve a wheelchair for your visit please call 01962 777407. We recommend booking early and require a minimum of 24 hours notice.

Hearing loops

Hearing loops are available at the admissions area, reception and in our gift shop. Please let us know if you find they are not working.

We also have a mobile hearing loop available for our daily talks. Please let our admissions team know on arrival if you would like our team to provide this on the day of your visit.

Assistance dogs

Assistance dogs are welcome, although, access is restricted in a few areas due to the sensitive nature of our animals. Please note we do not accept assistance dogs and puppies in training.

Download our Access Statement for more information. For blind guests we recommend downloading our new sensory trail mp3.

Marwell Zoo is a member of the Visitor Attraction Quality Assurance Scheme.

Changing Places toilet facility

For guests with severe disabilities, we have a Changing Places toilet facility. In fact we were the first zoological park in the country to install one. Changing Places toilet facilities are different to standard accessible toilets, catering for people with profound and multiple learning disabilities, as well as other serious impairments such as spinal or brain injuries. They often need extra facilities to allow them to use toilets comfortably, and come equipped with extra features including adjustable changing benches and ceiling hoists plus enough room for at least two carers.

A Radar key required to gain entry to this facility.

For further information please call 01962 777407

 

Download access statement

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Always a good experience

Excellent day overall from the animals to the ice-creamsKids, Heathfield, 17th March 2015