Guests with disabilities

Tiger Cub

We have a range of services and facilities to make Marwell Zoo as enjoyable as possible for everyone, including guests with disabilities.

  • One FREE carer admitted with one paying guest with disabilities (See all Ticket Prices)
  • Special car parking area in main car park
  • Free road trains, one with special carriage accessible to one standard wheelchair at a time (subject to availability)
  • Ample toilet facilities for guests with disabilities
  • Specially designed exhibits with alternative viewpoints
  • Gift Shop with wide aisles for wheelchair access

Proof of disability

We will accept Gateway cards, letters from Disability Support Services, Personal Independence Payment (PIP) letters, appropriate Travel / Leisure Cards, and blue badges (although these should be left in your vehicle). Don't worry if you do not have any of the above, please contact us ahead of your visit for advice.

Wheelchairs

A limited number of manual wheelchairs are available to hire for free although a small deposit is required. Phone ahead on 01962 777407 if you’d like us to reserve one for you. We require a minimum of 24 hours notice.

Hearing loops

A hearing loop is available at the seating area of our ring-tailed coatis to enable guests to hear our daily talk at 2pm (please check on the day of visit).

Assistance dogs

Assistance dogs are welcome, although, access is restricted in a few areas due to the sensitive nature of our animals. Please note we do not accept assistance dogs and puppies in training.

Download our Access Statement for more information. For blind guests we recommend downloading our new sensory trail mp3.

Marwell Zoo is a member of the Visitor Attraction Quality Assurance Scheme.

Changing Places toilet facility

For guests with severe disabilities, we now have a Changing Places toilet facility. In fact we were the first zoological park in the country to install one. Changing Places toilet facilities are different to standard disabled toilets, catering for people with profound and multiple learning disabilities, as well as other serious impairments such as spinal or brain injuries. They often need extra facilities to allow them to use toilets comfortably, and come equipped with extra features including adjustable changing benches and ceiling hoists plus enough room for at least two carers.

Radar key required.

For further information please call 01962 777407

 

Download access statement

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Marwell zoo

My trip to marwell zoo was lovely. There were lots of different animals,such as tigers, snow leapards, cheetahs, giraffes, zebras and many more amazing creatures. I went for the whole day which I would recommend. For lunch there is a picnic area which is under cover. It is nice because there… Read full reviewMary, 21st January 2016