We have a range of services and facilities to make Marwell Zoo as enjoyable as possible for everyone, including guests with disabilities.
Proof of disability
We will accept Gateway cards, letters from Disability Support Services, Personal Independence Payment (PIP) letters, appropriate Travel / Leisure Cards, and blue badges (although these should be left in your vehicle). Don't worry if you do not have any of the above, please contact us ahead of your visit for advice.
A limited number of manual wheelchairs are available to hire for free although a small deposit is required. Phone ahead on 01962 777407 if you’d like us to reserve one for you. We require a minimum of 24 hours notice.
A hearing loop is available at the seating area of our ring-tailed coatis to enable guests to hear our daily talk at 2pm (please check on the day of visit).
Assistance dogs are welcome, although, access is restricted in a few areas due to the sensitive nature of our animals.
Marwell Zoo is a member of the Visitor Attraction Quality Assurance Scheme.
Changing Places toilet facility
For guests with severe disabilities, we now have a Changing Places toilet facility. In fact we were the first zoological park in the country to install one. Changing Places toilet facilities are different to standard disabled toilets, catering for people with profound and multiple learning disabilities, as well as other serious impairments such as spinal or brain injuries. They often need extra facilities to allow them to use toilets comfortably, and come equipped with extra features including adjustable changing benches and ceiling hoists plus enough room for at least two carers.
Radar key required.
For further information please call 01962 777407
Marwell itself is very accommodating, the staff are always friendly and happy to help, the changing facilities are very good. The children loved the big play parks, doing the Easter egg hunt and meeting the Easter bunny.KIDS, Shepherds Down, 30th April 2015