Annual Zoo Membership at Marwell

Children are allowed free entry into the zoo until they are three years old and as such they do not need a membership until this date.  We do not register or record their details until they reach the age of three.

Unfortunately not. Memberships are sold on an individual basis and display your name and photograph. They are non-transferable and cannot be used by other individuals.

Yes, a membership can be purchased on behalf of someone else. We will require the member’s full name, date of birth and a full address including postcode. This can be processed over the telephone on 01962 777960, in person at the Membership Cabin or online.

You will receive a gift pack with gift card for you to sign before gifting the membership. There will be letters for each member which they will need to bring with them on their first visit to the zoo. We will take their photo at the membership cabin and produce their membership card there and then.

Please note that the membership will start from the day of purchase, or agreed start date, not the date the photograph is taken.

Yes, all members will have a photograph on their membership card. The photograph will be taken at the Membership Cabin on the member’s first visit and will avoid your card being used in error by another individual.

You should allow up to 2 weeks for your membership welcome pack to arrive in the post. You can start using your membership straight away if you purchase it online as you will be sent a temporary pass via email. You may prefer to take out membership on the day of your visit.

Members with accessibility needs who require a carer can have an un-named carer added to their membership card for free. This will mean that any adult accompanying the member will be allowed access to the Zoo free of charge as the member’s carer.

The confirmation required is sight of a letter from a GP confirming disability, a letter confirming receipt of DLA/PIP or the standard blue badge for vehicles which depicts the disabled person’s name and identification. You can still take out membership via the internet or over the telephone on 01962 777960 but the “with carer” element will not be added to the membership card until proof has been seen at the Membership Office. You are only required to provide this proof once a year upon taking out or renewing your membership.

If you have joined online you will receive a confirmation email with a temporary pass included. This temporary pass can be used for your first visit to the zoo, where we will take your photo and produce your membership card at the membership cabin.

Yes. All you need to do is purchase a membership at admissions then pop in the Membership Cabin where we’ll take your photo, capture your details and process the membership there and then. You’ll be able to enter the zoo with your membership cards on the day of purchase.

Children must be paid for once they reach the age of three regardless of whether it’s a day entry ticket or an annual membership. If you wish to join your child as a junior member when they turn three, they can be added on a pro rata basis at a pro rata price to bring their membership expiry date in line with your own.

Membership will start on the day of purchase. Please call us on 01962 777960 if you would like to specify a start date. Membership is valid for one year.

Don't forget if you're a junior annual member to attend our FREE Wild Explorers' club in the Science & Learning centre in the zoo for fun, informative sessions around wildlife and conservation. The sessions book up very quickly so be sure to book well in advance!

Just pop in and see us on your way out with your admission receipt and we will deduct your admission (excluding donation) off the membership price on a like for like basis. This can be done within 14 days of your visit by either returning the receipt to the Membership Cabin in person or with an application form by post. The receipt must be produced at the point of membership purchase as it cannot be refunded once membership has been taken out.

Please ensure you bring with you proof of address such as a drivers licence. Don’t worry, it’s only £2.50 for a replacement. Please call the membership team in order to replace your membership card.

About a month before your membership is due to expire we will post out a renewal notice with different payment options for you to choose from. If we have your correct email address, you may receive notification via email.