Annual Zoo Membership at Marwell

We aim to process all membership orders within four days. Once processed we will email you your membership numbers so you can pre-book your visit.

If you wish to visit within these four days, please purchase day tickets and you can upgrade to membership when you visit the zoo.

Yes, a membership can be purchased on behalf of someone else. We will require the member’s full name, date of birth and a full address including postcode. This can be processed over the telephone on 01962 777960, in person at the Membership Cabin or online.

We aim to process memberships within four days. We will email you a virtual gift voucher that you can print at home to post or send direct to your recipients by email.

On their first visit members will need to produce a copy of this voucher and adhere to any pre-booking requirements. They should visit the membership cabin where we will take their photo and produce their membership card there and then.

Please note that the membership will start from the day of purchase, or agreed start date, not the date the photograph is taken.

Children are allowed free entry into the zoo until they are three years old and as such they do not need a membership until this date.  We do not register or record their details until they reach the age of three.

Unfortunately not. Memberships are sold on an individual basis and display your name and photograph. They are non-transferable and cannot be used by other individuals.

Yes, all members will have a photograph on their membership card. The photograph will be taken at the Membership Cabin on the member’s first visit and will avoid your card being used in error by another individual.

Just pop in and see us on your way out with your admission receipt/booking reference and we will deduct your admission (excluding donation) off the membership price on a like for like basis. This can also be done later, within 14 days of your visit, by contacting the membership team with your reference number or with an application form by post.

Members with accessibility needs who require a carer can have an un-named carer added to their membership card for free. This will mean that any adult accompanying the member will be allowed access to the Zoo free of charge as the member’s carer.

The confirmation required is sight of a letter from a GP confirming disability, a letter confirming receipt of DLA/PIP or the standard blue badge for vehicles which depicts the disabled person’s name and identification. You can still take out membership via the internet or over the telephone on 01962 777960 but the “with carer” element will not be added to the membership card until proof has been seen at the Membership Office. You are only required to provide this proof once a year upon taking out or renewing your membership.

Children must be paid for once they reach the age of three regardless of whether it’s a day entry ticket or an annual membership. If you wish to join your child as a junior member when they turn three, they can be added on a pro rata basis at a pro rata price to bring their membership expiry date in line with your own.

Don't forget if you're a junior annual member to attend our FREE Wild Explorers' club in the Science & Learning centre in the zoo for fun, informative sessions around wildlife and conservation. The sessions book up very quickly so be sure to book well in advance!

Please ensure you bring with you proof of address such as a drivers licence. Don’t worry, it’s only £2.50 for a replacement. Please call the membership team in order to replace your membership card.

About a month before your membership is due to expire we will post out a renewal notice with different payment options for you to choose from. If we have your correct email address, you may receive notification via email.