Become a member of Marwell Wildlife and enjoy unlimited entry to the zoo plus a whole host of other benefits.
Buying a Christmas gift? With this gift your loved ones receive a membership which starts on Christmas Day and ends on the 31 December 2020. Just tick the box which says “gift” and choose “Christmas” from the drop down menu and we will send you a gift pack with a card and gift letters included. Last orders for postal delivery is Tuesday 17 December, but you are still welcome to pop in and see us up to 3pm on Christmas Eve. If you have a query please call the team on 01962 777960.
Enjoy these benefits when you receive an annual zoo membership:
For the first time ever we are giving our members exclusive early morning access on selected dates from 9am!
Annual zoo membership offers fantastic value for all ages - and don't forget that children under three always enter Marwell for free.
Aged 17 - 59 years
Aged 3 - 16 years inclusive
Aged 2 and under
Senior 60+ or Student with valid Student Card.
|Get Membership Online|
Note: Disabled visitors will be offered a free carer with their membership by showing proof of a registered disability at the point of purchase
Buying a Christmas gift? With this gift your loved ones receive a membership which starts on Christmas Day and ends on the 31 December 2020. Just tick the box which says “gift” and choose “Christmas” from the drop down menu and we will send you a gift pack with a card and gift letters included. Last orders for postal delivery is Tuesday 17 December, but you are still welcome to pop in and see us up to 3pm on Christmas Eve.
If you have visited in the last two weeks and would like to upgrade day tickets to annual zoo membership, please contact the membership team.
On 8th Aug my 8yr old daughter took part in a junior keeper experience as a birthday present and was smiling from beginning to end. They made her feel very welcome, answered all of her questions and made her feel very special. The experiences were amazing, the animals she encountered and… Read full reviewsam, 10th August 2015
Each junior member is invited to collect a welcome pack from the membership cabin, chock full of trails; animal facts; activities and games. Alongside this, there’s a flashy new “I’m a Wild Explorer” pin badge, celebrating their membership of the club. Continue junior membership and there will be a shiny new badge to add to their collection every year!
Pick up your pack from the membership cabin now!
Bookings should be made by 10am on the Friday before each meeting. All you need to do is email firstname.lastname@example.org with your child’s name, age, annual zoo membership number and which session they would like to take part in.
These events are really popular so we’d really appreciate it if you could let us know via email@example.com if your child is unable to attend so that we can re-assign their space.
Ever wondered what the animals get up to before the zoo opens? For the first time we are giving our members exclusive early morning access from 9am!*
Dates coming soon - please check back
*These early morning starts are only available to our annual members and accompanying children under 3. All paying guests will be able to join members in the park from 10.00am.The gift shop and café will be open from 9am.
We will continue our very popular early member mornings into 2020. We will publish the dates as soon as possible, and will let all members know via our monthly e-newsletters. If you are not receiving these please get in contact with the membership team firstname.lastname@example.org or call 01962 77960.
Browse the latest edition of Marwell Bites, our in-house magazine.
Here we have answered the common questions about our Annual Zoo Membership - both before and after you've joined.
At what age does my child need a membership?
Children are allowed free entry into the zoo until they are three years old and as such they do not need a membership until this date. We do not register or record their details until they reach the age of three.
Can friends and family members use my card to enter the zoo?
Unfortunately not. Memberships are sold on an individual basis and display your name and photograph. They are non-transferable and cannot be used by other individuals.
Can I purchase a membership as a gift?
Yes, a membership can be purchased on behalf of someone else. We will require the member’s full name, date of birth and a full address including postcode. This can be processed over the telephone on 01962 777960, in person at the Membership Cabin or online.
You will receive a gift pack with gift card for you to sign before gifting the membership. There will be letters for each member which they will need to bring with them on their first visit to the zoo. We will take their photo at the membership cabin and produce their membership card there and then.
Please note that the membership will start from the day of purchase, or agreed start date, not the date the photograph is taken.
Do I have to have my photograph on my membership card?
Yes, all members will have a photograph on their membership card. The photograph will be taken at the Membership Cabin on the member’s first visit and will avoid your card being used in error by another individual.
How long does the membership pack take to be delivered?
You should allow up to 2 weeks for your membership welcome pack to arrive in the post. You can start using your membership straight away if you purchase it online as you will be sent a temporary pass via email. You may prefer to take out membership on the day of your visit.
I have accessibility needs, do I get a discount on membership if I need a carer?
Members with accessibility needs who require a carer can have an un-named carer added to their membership card for free. This will mean that any adult accompanying the member will be allowed access to the Zoo free of charge as the member’s carer.
The confirmation required is sight of a letter from a GP confirming disability, a letter confirming receipt of DLA/PIP or the standard blue badge for vehicles which depicts the disabled person’s name and identification. You can still take out membership via the internet or over the telephone on 01962 777960 but the “with carer” element will not be added to the membership card until proof has been seen at the Membership Office. You are only required to provide this proof once a year upon taking out or renewing your membership.
I have purchased a membership online, what do I do next?
If you have joined online you will receive a confirmation email with a temporary pass included. This temporary pass can be used for your first visit to the zoo, where we will take your photo and produce your membership card at the membership cabin.
If I come into the zoo today, can I take out a membership when I arrive?
Yes. All you need to do is purchase a membership at admissions then pop in the Membership Cabin where we’ll take your photo, capture your details and process the membership there and then. You’ll be able to enter the zoo with your membership cards on the day of purchase.
My child has reached the age of three and I am part way through my membership, what should I do?
Children must be paid for once they reach the age of three regardless of whether it’s a day entry ticket or an annual membership. If you wish to join your child as a junior member when they turn three, they can be added on a pro rata basis at a pro rata price to bring their membership expiry date in line with your own.
What date does a membership start from?
Membership will start on the day of purchase. Please call us on 01962 777960 if you would like to specify a start date. Membership is valid for one year.
Wild Explorers' Club
Don't forget if you're a junior annual member to attend our FREE Wild Explorers' club in the Science & Learning centre in the zoo for fun, informative sessions around wildlife and conservation. The sessions book up very quickly so be sure to book well in advance!
What if I have already paid for day entry and decide to become a member?
Just pop in and see us on your way out with your admission receipt and we will deduct your admission (excluding donation) off the membership price on a like for like basis. This can be done within 14 days of your visit by either returning the receipt to the Membership Cabin in person or with an application form by post. The receipt must be produced at the point of membership purchase as it cannot be refunded once membership has been taken out.
What should I do if I lose my card?
Please ensure you bring with you proof of address such as a drivers licence. Don’t worry, it’s only £2.50 for a replacement. Please call the membership team in order to replace your membership card.
When will I know that my membership is due to expire?
About a month before your membership is due to expire we will post out a renewal notice with different payment options for you to choose from. If we have your correct email address, you may receive notification via email.