Top Tips to plan your day

The Marwell Train

Important booking information

Please click the link below to view our reopening Guest Guidance, Top Tips and FAQ’s

Find out more

With so much to see and do it’s tricky to pack it all in. Here are a few tips to help you create the perfect family day out with the kids.

Before you Visit

1. Buy Tickets Online

Buy your tickets in advance and leap frog the queues with our fast track entry. With 140 acres of beautiful grounds to explore, every minute counts! Forgotten to book in advance? Jump the queue on busy days by connecting to our FREE WIFI at admissions (called PUBLIC) and book your tickets. Our FREE WiFi is available in most buildings throughout the park.

2. Download your Goodies

Pop along to the App Store or Google Play to download the brand new Marwell Zoo app which includes an audio tour!

Zoo Map

On the Day

1. Parking

Parking is FREE in our large car park just a stones throw from admissions. Please don't leave any animals in your car though. When we find pets in cars we contact the police.

If you possibly can, please leave your car at home and take the bus - you'll enjoy 20% off entry if you do!

Parking is at a premium when it's particularly busy such as on sunny bank holidays. Please check our home page and read our busy day top tips

2. New Arrivals?

Check the new arrivals board opposite the membership cabin for news of our latest animal arrivals. See the latest at the zoo and read Marwell News Bites. For even more up to date news like us on Facebook and follow us on Twitter.

3. Use a Guide Book to plan your adventure

Top priority. Be sure to purchase our fact packed guide book from admissions with its park map. It will help you seek out all our exotic and endangered animals and then learn a few unexpected things about them on the way.

4. Lost child stickers

Stop by the information kiosk to pick up your “lost child” stickers – so we can reach you in case your children embark on a solo trip – and check out our programme of animal talks and feeds.

5. Take your time

Imagine Marwell Zoo as a walking safari. With 140 acres of beautiful parkland to explore, you’ll need to allow 4-5 hours for your visit. Stroll around with a patient and watchful eye and imagine that you were trying to see our animals in the wild.

If they’re not immediately visible they could be resting in their den or under a shady tree so make time to pop back later. It will be worth the wait.

Please note: Each day as we approach closing time, some of our indoor areas are gradually closed for security and to ensure that our animals are settled - these include the giraffe house, penguin cove and our semi aquatic mammal house where you can see our pygmy hippo. Please also note our Lemur Loop opening times.

6. Take a ride on our rail train

For a small charge, take a scenic trip on our 64 passenger, rail train. Park your buggy on the train platform then jump aboard for a 15 minute round trip past our capybaras, flamingos, pygmy hippos and white rhinos. From Spring until October at weekends and school holidays (subject to availability).

7. Road Train

Board our free road train from one of the 4 stops around the zoo (subject to availability). 

Please view the timetables displayed at each stop.

On our busier days we recommend boarding the road train early in the day.

8. Let your child run wild... any of our five adventure playgrounds.

9. Guests with accessibility needs

We welcome guests with accessibility needs together with their helpers and carers. A limited number of manual wheelchairs are available to hire for free although a small deposit is required. Phone ahead on 01962 777407 if you’d like us to reserve one for you.

All our toilets have disabled cubicles and for guests with severe accessibility needs we have a Changing Places toilet facility close to the snow leopards with radar key access.

Trained assistance dogs are welcome however access is restricted in a few areas due to the sensitive nature of our animals. Please see our Access Guide for full information.

Where next?

Continue planning your visit, or check out our ticket prices.

Tickets & Offers

Help Us

We are facing our toughest challenge to date and our road to recovery will be long.

You can help us through these difficult times...

Donate now

Lovely day out

This Zoo was brilliant. The animals are well cared for, Staff were friendly and helpful. Plenty to see in lovely surroundings. We are now members. Well worth a visit Nicky, 29th March 2019